PRIVACY POLICY
The General Data Protection Regulation (GDPR), which entered into force on May 25, 2018, imposes specific data obligations, in particular on all companies established in the territory of the European Union. Green Contour is therefore concerned, and is particularly keen to protect your personal data. This privacy policy aims to provide you with all the information necessary to enable you to understand our use of your data.
Green Contour may modify this policy at any time, and therefore invites you to consult it regularly. In the event of a substantial modification of the confidentiality policy concerning your rights, Green Contour will bring them to your attention as soon as possible.
1. Who processes your data?
The company LËON – SARL, with capital of 100,000 euros – whose head office is located at 232 rue de Vieux Berquin, Building B, Cell 5, 59190 Hazebrouck – FRANCE. We manufacture plastic silhouettes that you can buy online on the site accessible at: www.greencontour.fr
When using these services, Green Contour is required to process, as data controller, personal data relating to visitors to the website.
2. What data do we process?
Green Contour collects personal data in several ways:
Directly to you:
• When creating a customer account, we record all the information necessary to place an order: name, first name, email address, postal address, telephone number.
• When you subscribe to our newsletter we record your email address.
• When you use our contact form we record the data appearing on the form (email address, as well as any personal data that you choose to include in the free text field).
Indirectly:
• When you use our website: data allowing you to be identified and authenticated (connection logs, IP address), data relating to purchases, your navigation path on the site, dates and times of consultation of the site, data location.
• By cookies and trackers. To find out more on this point, please contact us at contact@greencontour.fr for more information on our cookie policy.
3. Why do we process your data?
Green Contour uses your data:
When it is necessary for the performance of our contract with you or for the execution of pre-contractual measures taken at your request, in particular:
• Creation of your customer account;
• Management of your orders, their tracking and invoicing;
• Management of communications and monitoring of exchanges, particularly in the context of possible disputes;
• Management of sending newsletters and commercial solicitations electronically;
• Monitoring your satisfaction;
• Management of your possible requests relating to the exercise of the rights available to you under the GDPR.
When necessary to enable us to comply with our legal and regulatory obligations, including:
• Management of the risk of fraudulent use of your data. Green Contour may take any measures that we consider useful for securing your data and our information systems as well as for defending our interests. These measures may lead, if necessary, to the suspension of your online account;
• Management of possible disputes, in particular relating to the recovery of sums that you may owe us and the management of payment incidents;
• Respond to our applicable legal or regulatory obligations such as requests from the administration (for example, the tax administration).
When we have a legitimate interest in order to promote and improve our services, for operations relating to commercial prospecting or the carrying out of studies, while respecting your rights, and in particular:
• When you have visited our site, we record your visits to provide you with targeted advertisements when you browse other websites. Neither the advertising agency nor the third-party sites displaying our advertisements have access to your personal data. If you no longer wish to see our advertisements, you can delete cookies from your web browser: https://www.comment-supprimer.com/les-cookies/
• In order to improve our service and the relevance of the offers we offer, we use software and services operated by third-party providers allowing us to better understand our activity. As such, we provide these tools with data on our customer base, your browsing history on our site and information on the products ordered.
When you have given your consent. In this case, you can withdraw your consent at any time, without this having retroactive effect. This is particularly the case for our weekly newsletter, to which you can unsubscribe at any time by clicking the “unsubscribe” link located at the bottom of the newsletters. The effect is immediate.
4. Who will have access to your data?
Your data is accessible to authorized people within Green Contour.
Your order data is transmitted to the various service providers who work to ensure that your package reaches your home: our logistician who prepares the package and the carrier who brings it to your home.
They have absolutely no right to use your data for anything other than to process your order and must delete this data from their computer system after processing. These providers store data in data centers in Europe.
However, if you choose to have it delivered outside of Europe, your data such as your postal address is necessarily transmitted to the logistics services of the carrier who will deliver to you in this country.
We also use a service provider for our newsletters, which is French.
5. How long do we keep your data?
The data collected about you will be kept for the duration necessary to achieve the above purposes, increased by the legal limitation period.
Thus, your account data (registration) will be kept for the duration of your membership. They may then be kept for 3 years following your last contact, in particular to enable us to send you commercial requests.
The data which concerns you may be kept for longer due to specific legal obligations or with regard to the applicable legal limitation periods. For example, data may be retained for:
• 10 years for accounting documents;
• The entire duration of the dispute and until all avenues of appeal have been exhausted.
6. What security measures are in place to protect your data?
In accordance with the GDPR and applicable regulations, Green Contour implements appropriate technical, physical and organizational measures to preserve the security and confidentiality of personal data and prevent it from being distorted, damaged or from unauthorized third parties having access to it. access.
Likewise, Green Contour carefully chooses its subcontractors and service providers, who must present guarantees of quality, security, reliability and resources enabling these security measures to be implemented.
7. Does your data leave the European Union?
The servers for the Green Contour website are exclusively at Wix, in France. These servers contain our database necessary for the operation of the website www.greencontour.fr as well as information concerning customer accounts.
8. What are your rights over your data?
In accordance with the regulations on the protection of personal data, you benefit at any time and free of charge from the rights of access, rectification, erasure, linked to your personal data, subject to the rights and freedoms of third parties and obligations incumbent on Green Contour. You also have the right to define guidelines regarding the fate of your data after your death.
We specify that you can modify most of your personal data yourself from your customer area.
We may also ask you, as part of the right of access, to pay a reasonable fee based on administrative costs for any additional copy of the data to that which will be communicated to you.
In certain cases, you also have a right to obtain limitation of processing and a right to portability of the personal data that you may have provided. Furthermore, you may request to exercise your right of opposition, for reasons relating to your particular situation, to the processing of personal data concerning you when the processing is based on the legitimate interest of the data controller, including profiling. In the event of exercising such a right to object, Green Contour will cease the processing except where there are compelling legitimate grounds for the processing which override the interests and rights and freedoms of the data subject or for the establishment , the exercise or defense of a legal right. You can also object at any time to any processing linked to prospecting (including profiling linked to such prospecting), or withdraw your consent when this constitutes the legal basis for the processing (the withdrawal of your consent will have no impact on the lawfulness of the processing carried out before the withdrawal of consent).
9. How to exercise your rights?
Do not hesitate to contact us with any questions or to exercise your rights on the address contact@greencontour.fr detailing your request.